Privacy statement
Effective November 4, 2026
The short version: we collect only what we need to run your account. Your planning data is stored in Canada, visible only to you and the people on your team licence. We never sell it, share it for marketing, or use it to train anything.
Dewling Strategies Inc. operates Housing Pro Planners from Alberta and serves housing organizations across Canada. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and any other provincial privacy law that applies to the information we handle, such as Quebec's private-sector privacy law. This statement applies to every user, wherever you are in Canada.
What we collect
| Information | Why | Where it's kept |
|---|---|---|
| Name, email, organization, and password (encrypted) | To create your account and sign you in | Supabase, Canada (Central) region |
| Saved planner work | So you and your team can pick up on any device | Supabase, Canada (Central) region |
| Purchase and billing details | To process your licence and issue receipts | Squarespace and its payment processor. We never see your full card number. |
| Sign-in and invitation emails | To send account emails | Amazon SES, Canada (Central) region |
| Director survey responses (team plans) | To produce the board governance results | Supabase, Canada (Central) region. Responses are anonymous to the board. |
| Board Portal records: meetings, board packages, minutes, actions, policies and declarations | To run your board’s portal | Supabase, Canada (Central) region. Uploaded documents are converted to PDF on our own server in Canada (Central), not by an outside service. |
| Calendar subscription links (Board Portal) | To show board meetings in a director’s Outlook, Google or Apple calendar | Each link is private to one person, can be reset at any time, and stops working when that person’s access ends. Calendar apps fetch it directly from our server in Canada. |
What we don't do
- We don't sell or rent your information.
- We don't look at your planning data except when you ask us to help, for example during an orientation or support request.
- We don't use your data to train AI models or for advertising.
- Planners you use without signing in, such as the free tools, keep your entries in your own browser. We don't receive them.
Who can see your data
On a single-user plan, only you. On a team plan, the people your administrator invites. Your administrator can add and remove users at any time.
For public bodies
Many licensees are subject to Alberta's Protection of Privacy Act or similar laws in other provinces. Your data stays in Canada, and we can provide a summary of our safeguards and service providers for your privacy assessment. Contact us to request it.
How long we keep it
We keep your saved work while your licence is active. After your licence ends, we keep it for 90 days so you can renew or export it, then delete it. Board Portal meetings, packages and minutes follow the same rule, so export any records you need to keep before then. Billing records are kept as long as tax law requires.
Security
Data is encrypted in transit and at rest. Access is limited by account, and each organization's data is kept separate from every other organization's. In the Board Portal, in-camera items are visible only to the people your board secretary chooses and require two-step sign-in.
Your rights
You can ask to see, correct, export, or delete your personal information at any time. Email us and we'll respond within 30 days.
If you have a concern about how we've handled your information, please contact us first. You can also contact the Office of the Information and Privacy Commissioner of Alberta, the Office of the Privacy Commissioner of Canada, or the privacy commissioner in your province.
Cookies
Squarespace, which hosts this site, sets a security cookie and two first-party cookies that count visits to the site. We don't use advertising cookies or third-party trackers. The planners also keep your entries and settings in your own browser's storage so your work is there when you come back. You can clear it at any time in your browser settings.
Contact
Privacy questions: Greg Dewling, Dewling Strategies Inc., Spruce Grove, Alberta · greg@dewlingstrategies.ca · 780-907-4542